Una vez que hayas confirmado el pedido, no se podrá cambiar ni cancelar. Sin embargo, si se te ha olvidado aplicar un código de descuento, nosotros nos ocupamos. Además, si cambias de opinión, puedes devolvernos los artículos. Ponte en contacto con nosotros enviando un correo electrónico a support@vegamour.com.

We definitely want you to be happy with your purchase, so if you'd like to return or exchange it, we're aquí to help. Click aquí to get started.

Nacional (EE. UU.)

Los pedidos con suscripción y los superiores a 50,00 $ tienen envío gratuito.

Los envíos de pedidos por importe inferior a 50,00 $ cuestan una tarifa fija de 5,00 $.

Internacional

Los pedidos por importe superior a 125,00 $ tienen envío gratuito.

Los envíos de pedidos por importe inferior a 125,00 $ cuestan una tarifa fija de 15,00 $.

Duties and taxes will be collected at checkout (no additional fees due upon delivery)!

Aunque estamos enviando la mayoría de los pedidos con normalidad, estamos sufriendo retrasos. En la mayoría de los casos, los retrasos serán de unos pocos días, pero puede que algunos artículos tarden algo más. Hacemos todo lo posible por enviar los pedidos y procesar las devoluciones lo más deprisa posible. Agradecemos tu apoyo y tu paciencia en estos momentos.

Queremos garantizarte que nuestro socio en la distribución sigue todas las directrices recomendadas por la Organización Mundial de la Salud (OMS), los Centros de Control de las Enfermedades (CDC) y las autoridades estatales y locales. Dicho esto, los envíos procedentes de nuestro almacén y dirigidos a este podrían tardar algo más de lo habitual debido a las precauciones de seguridad adicionales que hemos tomado para proteger a nuestros empleados y por los retrasos por parte de las empresas de paquetería.

Como siempre, nuestra máxima prioridad son la salud y el bienestar de nuestros empleados, nuestros clientes y la sociedad. Desde la dirección se están supervisando de cerca las directrices de las autoridades locales, estatales y federales para garantizar la salud y la seguridad de nuestro equipo. Además, gracias al apoyo de nuestros clientes, hemos conseguido recaudar más de 30 000 $ para organizaciones, como el Banco de Alimentos de Los Ángeles y la Fundación Comunitaria de Trabajadores de Restaurantes, que ayudan a los que más lo necesitan en nuestra región.

Estamos a tu disposición para responderte a las dudas que tengas sobre salud capilar. Si tienes alguna consulta o duda o quieres hacer cambios en tu pedido o envío, ponte en contacto con nuestro servicio de atención al cliente, en support@vegamour.com.

We ship almost everywaquí. We ship to the United States, US Territories, and many, many other countries. Currently, we ship to Australia, Austria, Bahrain, Belgium, Brazil, Brunei,Canada, Czech Republic, Denmark, Fiji, Finland, France, Germany, Hong Kong, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kuwait, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, and the United Kingdom.

We're adding new countries to our list all the time, so it's possible we might ship to you even if it's not in the list above! Add any item to your cart and go to the checkout page. If your country is in the "country" drop-down menu, we'll ship to you!

Once an order has shipped, tracking information can take 24-48 hours to update. If it’s been more than 48 hours and your order still shows no movement, we’re aquí to help! Email us at support@vegamour.com.

So easily! From the customer portal, you can change the items that you receive in your subscription, reschedule a shipment, and update your billing and shipping information.

Suscríbeters can change the items in their subscriptions, postpone a delivery, and update billing and shipping information directly from the customer portal. To cancel a subscription, please give us a call! You can reach us at 213-325-5112 Monday-Friday, 7am-5pm and Saturday 9am-1pm Pacific Time.

Your In The GRO points are redeemed using a discount code and you may only apply one discount code at checkout. If you have another code, you’ll need to determine which you’d rather use on that purchase.

Los puntos caducan cuando no ha habido actividad (ni se han conseguido ni se han canjeado puntos) en la cuenta durante los últimos 12 meses. Hay muchas formas de ganar puntos, así que mantén activa la cuenta. ¡Que no se te pase!

Simply log in to your account and go to the In The GRO page.

Once you’ve created an account, you can earn points for purchases, by following us on social media, by leaving a review, and for your birthday. Check out all the ways to earn points by visiting the In The GRO page of your account.

It’s easy. Simply set up your account and your purchases will automatically begin earning points. You can earn points other ways so be sure to check the dashboard page for more details.

Once you have 100 or more points earned, you can redeem them at 100-point intervals of $10 off per 100 points. Simply log in to your account, go to the In The GRO page and click on the points value you’d like to redeem. You’ll receive a discount code to enter at checkout.

In The GRO is our exciting--and free--rewards program. It's tiered and allows you to earn exclusive perks based on qualifying purchases and activities. Once you’ve created your account you’re enrolled into In The GRO. Check out the program dashboard page and learn how to get started!

In The GRO is available to anyone 18 years of age or older.

You’re in luck! Your In The GRO points can be applied to any purchase made at vegamour.com. The merchandise subtotal needs to be equal to or greater than the reward value. Ventajas cannot be applied to taxes, shipping charges, or other fees. Please note that rewards are limited to one (1) per order/transaction.

All purchases made at vegamour.com earn rewards. Each dollar spent (excluding taxes and shipping) earns one point if you’re in the Seed level. Bloom and Thrive members earn even more points for purchases! Plus, taquí are other ways to earn points. Check out the list on the In The GRO page of your account.

Los puntos que ganes en las compras se te añadirán cuando se te envíe el producto. Los puntos por otras actividades, como dejar una reseña, se te ingresarán en un plazo de 24 horas.

It’s easy to refer your friends and family! Simply send them an email, which includes your referral code, and invite them to make their first purchase.

You need to create an account and be enrolled in In The GRO, our free Loyalty program, in order to make a referral and receive the credit. If you’re not already enrolled, you can sign up aquí.

Una vez que tu amigo haya completado su primera compra (de más de 50 $, sin incluir impuestos ni gastos de envío), recibirás un correo electrónico de confirmación y se te añadirán 100 puntos al saldo de In The GRO. Podrás canjearlos por 10 $ en futuras compras.

You need to create an account and be enrolled in In The GRO in order to make a referral and receive the credit. If you’re not already enrolled, you can sign up aquí.

Solo se darán puntos por recomendaciones en compras que cumplan los requisitos y que sean de clientes que hagan su primera compra en vegamour.com. Si tu amigo devuelve la compra dentro del plazo de devolución, se te sustraerán 100 puntos de la cuenta.

Taquí is no limit to the number of referrals you may make when you send links to your friends via email. We do limit the number of times your referral links are active during a 12-month period. Once any combination of your links are clicked 12 times during this 12-month period, any other links you’ve sent will no longer be valid. A new 12-month period will begin 366 days after your first referral link is clicked.

Unlike most brands, our Aceite puro de marula is wild-harvested by hand, and cold-pressed and gently filtered without heat or chemicals.

Marula oil is a clean, luxurious oil that's naturally packed with antioxidants and omega fatty acids. We recommend applying a few drops to a clean face in the morning and evening to moisturize and reduce the appearance of fine lines and wrinkles. It can also be used to tame flyaways, soothe razor burn, and so much more. Learn more about it in our blog.

We get this question a lot. Only your obstetrician can you tell you what's safe for you, but, we can tell you that the reason that most serums aren't safe for pregnant women is because they contain hormones. And the more common hair serums contain minoxidil, which is a drug. VEGAMOUR hair serums do not contain synthetic hormones, nor do they contain drugs.

They're always vegan and natural. But just to be sure, we'd recommend that you take a list of the ingredients (found on any product page) to your doctor.

Yes! Men can absolutely use VEGAMOUR serums and many men have had success with our products.

Yes! Our hair serums work at th e follicle level, so whether you've permed, processed, or color-treated your hair, you can still get great results.

Vegamour emplea ingredientes naturales para que tu organismo restaure su proceso natural de producción de las pestañas, las cejas y el cabello. La mayoría de los productos para las cejas y las pestañas contienen hormonas o son simples acondicionadores para evitar la rotura. Otros sérums capilares o productos para el crecimiento suelen contener productos químicos y fármacos con efectos secundarios. Sin embargo, nuestros productos son siempre naturales y veganos.

Take a few drops of hair serum and apply directly to the scalp. Use your fingers or scalp massager to work the serum into the scalp to disperse the serum. You can spot treat if you have a particular area of concern, or treat the entire scalp.

Aplicar once daily to a clean scalp. If you use dry shampoo, or don't wash your hair daily, apply before adding dry shampoo or other products, and be sure that you do apply the serum when your scalp has been freshly cleaned.

A bottle of Sérum capilar GRO or GRO+ Advanced Cabello Serum lasts most people about a month. Some people spot treat, in which case, it will last longer.

Our serums are vegan and natural, and are very gentle. However, everyone is different, and some people are sensitive to some natural ingredients. If you are concerned about how your body will react to our serum, we recommend doing a spot test on your inner arm to check for sensitivity. If you don't like the serum for any reason, we'll be happy to help you with a return.

Como con todos los cosméticos, los resultados durarán mientras sigas usando el producto.

For hair serums, like Sérum capilar GRO or GRO+ Advanced Cabello Serum, since the growth cycle is longer, you'll see your hair return to its natural state in a few months after discontinuing use.

If you stop using the lash or brow serum, things will return to their natural state in about a month, since that's the length of a growth cycle. The serum works on your existing lashes and brows, and since all hair grows in cycles, once the hairs shed naturally you'll see your results fade.

If you're using VEGAMOUR lash or brow serums, you can expect to see results in about 6-8 weeks, if you're applying the serum twice daily and avoiding oil-based products around the application area.

VEGAMOUR hair serums take 3-4 months to show results when applied once daily. The growth cycles for hair are much longer than they are for lashes or brows, so it does take longer to see results. If you'd like help troubleshooting your results, let us know! We're happy to help.

Most people will see results after applying VEGAMOUR hair serum daily for 3-4 months. Any hair product will take at least that long to show visible results for a few reasons:

• Taquí's a lot of hair on your head, so results have to be more dramatic before they're visible.
• The hair growth cycle is much longer than the growth cycle for lashes & brows , which means results don't appear as quickly.

No. Our hair serums do not contain any oil, so it will not make your hair feel greasy. Also — a little goes a long way. Aplicar a few drops at a time and massage into your scalp.

Esta es una pregunta que nos hacen mucho. Y hay algo que tenemos claro. Contamos con clientes de todas las edades que han usado nuestros productos con excelentes resultados.

If you read through the customer reviews , you'll find testimonials and pictures from women who had great results after losing their gorgeous pregnancy hair, and women who used our products during and after going through menopause, as well as much later in life.

En cuando a dolencias como la alopecia, Hashimoto u otras enfermedades que pueden provocar la caída del cabello, como no somos médicos, no podemos recomendarte nada. Pero, si revisas las reseñas, verás opiniones de clientes con distintos problemas de salud que han tenido excelentes resultados.

Nos encantaría que probases nuestros sérums, ya que estamos seguros de su eficacia. Además, si los pruebas y no te gustan, los puedes devolver.

Claro que sí. Lo más importante es que apliques el sérum en el cuero cabelludo con regularidad. Obtendrás mejores resultados si lo aplicas con el cuero cabelludo lo más limpio posible. Así es como puedes mejorar los resultados.

• Aplica el sérum en el cuero cabelludo limpio, preferiblemente después de lavártelo y secártelo con una toalla (o secador).
• Aplícate el sérum por la noche, para que pueda hacer efecto durante el proceso de restauración natural del organismo.
• Después de aplicar el sérum, masajéate el cuero cabelludo con la yema de los dedos (no con las uñas) para mejorar la circulación y la penetración.

Yes! VEGAMOUR lash serums do not contain hormones, and can be applied to upper and lower lashlines. Hormone-based serums recommend against applying along the lower lashline since some people experience darkening in the application area.

Our lash serums will still work on tattooed skin and will not damage your tattoo.

Don't worry! We're aquí to help you get the best results from your lash serum. Taquí are a number of reasons why you may not see results yet, and they're all fixable!

• It's too early! Some people do see results as early as week 2, but on average, it takes about 6-8 weeks. Taquí's no way to speed it up, so be patient, and follow the other tips.
• Using oil-based products around the eye area. Our serums are water-based, so any oil-based products will create a physical barrier that the serum cannot penetrate. If, for example, you remove your makeup with coconut oil or an oil-based makeup remover, any oil that is left on the skin will block the serum. Try using an oil-free remover, or just make sure you remove all the oil before applying the serum.
• Using our serum immediately after or along with a hormone-based serum. If you've used a hormone-based serum in the past, be sure to allow 4 weeks between the time you last used the hormone-based serum and starting to use ours. Because they work differently, using both at once will decrease or delay results.
• Using old product. If you were happy with your results, but are now seeing them fade away, you may need to swap out your tube. Like mascara, or any other eye-product, you'll want to start fresh every 2 months for maximum cleanliness and efficacy.

Aplicar your favorite VEGAMOUR lash serum along the lash line (not the lashes themselves) as if you were applying liquid liner. Repeat along the lower lash line if you'd like.

Para mejores resultados, aplícatelo por la mañana y por la noche. Aplícatelo siempre sobre la piel limpia; una vez que se haya absorbido el sérum, puedes maquillarte como de costumbre.

A tube of our lash serums will last at least two months, depending on how often you apply the serum (we recommend twice daily for best results!) but you should swap your tube out every two months for maximum cleanliness and efficacy.

Claro que sí. Nuestro sérum no contiene aceite, por lo que se puede usar con extensiones, ya que no daña el adhesivo. También lo puedes usar con pestañas postizas, pero asegúrate de que se haya absorbido bien antes de ponértelas.

No. Eyelid darkening is a side effect of hormone-based serums. Our lash serums never contain hormones.

No. Hormone-based serums can cause eye color changes. Our lash serums are hormone-free.

Yes, VEGAMOUR brow serums will still work on micro-bladed or tattooed skin and will not damage any tattooed areas.

Don't worry! We're aquí to help. Taquí are a number of reasons why you may not see results yet while using brow serum, and they're all fixable!

• It's too early! Some people do see results as early as week 2, but on average, it takes about 6-8 weeks to see results. Taquí's no way to speed it up, so be patient, and follow our other tips.
• Using oil-based products around the eye area. Our serums are water-based, so any oil-based products will create a physical barrier that the serum cannot penetrate. For example, if you remove your makeup with coconut oil or an oil-based makeup remover, any oil that is left on the skin will block the serum. Try using an oil-free makeup remover, or just make sure you remove all the oil before applying your favorite brow serum.
• Using our serum immediately after or along with a hormone-based serum. If you've used a hormone-based serum in the past, be sure to allow 4 weeks between the time you last used the hormone-based serum and starting to use ours. Because they work differently, using both at once may decrease or delay results.
• Using old product. If you were happy with your results, but are now seeing them fade away, you may need a fresh tube of brow serum. Like mascara, or any other eye-product, you'll want to use a fresh tube every 2 months for maximum cleanliness and efficacy.

Aplicar your favorite VEGAMOUR brow serum along your natural brow. Aplicar the serum directly to your skin and brow hair. For best results, apply morning and evening. Always apply to clean skin and apply makeup normally after the serum has absorbed.

A tube of our vegaCEJAS or GRO+ Advanced Cejas Serum will last at least two months, depending on how often you apply the serum. We recommend applying it twice daily for best results! But you should swap your tube out every two months for maximum cleanliness and efficacy.

No, VEGAMOUR no hace subir de peso. Los productos para la caída del cabello que suelen provocar un aumento del peso contienen hormonas sintéticas. Sin embargo, los productos de VEGAMOUR son naturales y no las contienen. Nuestros clientes no han informado de efectos secundarios del uso de VEGAMOUR.

No, la FDA solo regula los medicamentos. VEGAMOUR ofrece productos y suplementos 100 % naturales y sin fármacos.

You can contact us any time via support@vegamour.com

También contamos con números de teléfono gratuitos para los siguientes países:



Australia 1800-950-648

Canada 1-800-532-4580

Hong Kong 800-931-892

Israel 1-809-349-270

New Zealand 0800-359-805

UAE 800-032-0694

Singapore 800-492-2499

South Korea 070-7124-9491

UK 0800-048-5502

Si no te encuentras en ninguno de estos países, llama a nuestro número de atención al cliente de EE. UU.:

(Country code + 1) 213-325-5112

Our call centers are open 6am-6 pm Mon-Fri & 9am-2 pm Sat-Sun PST (Los Angeles time)