Une fois qu'une commande a été passée, elle ne peut être ni modifiée ni annulée. Toutefois, si vous avez oublié d'appliquer un code de réduction, nous pouvons le faire pour vous. Si vous avez changé d'avis, vous pouvez toujours retourner un article. Vous pouvez nous contacter en envoyant un e-mail à support@vegamour.com.

We definitely want you to be happy with your purchase, so if you'd like to return or exchange it, we're ici to help. Click ici to get started.

Domestic (US)

Les commandes avec abonnement et celles de plus de 50 $ sont expédiées gratuitement !

Les commandes inférieures à 50 $ sont expédiées à un tarif forfaitaire de 5 $.

International

Les commandes de plus de 125 $ sont expédiées gratuitement.

Les commandes inférieures à 125 $ sont expédiées à un tarif forfaitaire de 15 $.

Duties and taxes will be collected at checkout (no additional fees due upon delivery)!

Bien que nous expédions la plupart des commandes normalement, nous avons quelques retards. Dans la plupart des cas, les retards ne dépassent pas quelques jours, mais certains articles peuvent prendre plus de temps. Nous faisons tout ce qui est en notre pouvoir pour que vos commandes soient expédiées et les retours traités aussi rapidement que possible. Nous vous sommes reconnaissants de votre soutien et nous vous remercions de votre patience pendant cette période.

Nous tenons à vous assurer que notre partenaire de distribution suit toutes les directives recommandées par l'Organisation mondiale de la santé (OMS), les Centres de contrôle et prévention des maladies (CDC) et les autorités locales et nationales. Cela dit, les expéditions vers et depuis notre entrepôt peuvent prendre plus de temps que d'habitude en raison des mesures de sécurité accrues pour protéger les employés et des retards des transporteurs.

Comme toujours, la santé et le bien-être de nos employés, de notre clientèle et de nos communautés sont notre priorité absolue. Nos dirigeants suivent de près les directives des autorités locales, étatiques et fédérales afin de garantir la santé et la sécurité de notre équipe. Et grâce au soutien de notre clientèle, nous avons pu récolter plus de 30 000 dollars pour des organisations, dont la « LA Regional Food Bank » (banque alimentaire régionale de LA) et la « Restaurant Workers' Community Foundation » (Fondation communautaire des travailleurs de la restauration), qui aident les personnes de notre communauté locale dans le besoin.

Sachez que nous sommes là pour répondre à vos questions sur le bien-être des cheveux. Pour toute question, problème ou modification concernant votre commande ou la livraison, veuillez contacter notre service client à l'adresse support@vegamour.com

We ship almost everywici. We ship to the United States, US Territories, and many, many other countries. Currently, we ship to Australia, Austria, Bahrain, Belgium, Brazil, Brunei,Canada, Czech Republic, Denmark, Fiji, Finland, France, Germany, Hong Kong, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kuwait, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, and the United Kingdom.

We're adding new countries to our list all the time, so it's possible we might ship to you even if it's not in the list above! Add any item to your cart and go to the checkout page. If your country is in the "country" drop-down menu, we'll ship to you!

Once an order has shipped, tracking information can take 24-48 hours to update. If it’s been more than 48 hours and your order still shows no movement, we’re ici to help! Email us at support@vegamour.com.

So easily! From the customer portal, you can change the items that you receive in your subscription, reschedule a shipment, and update your billing and shipping information.

Abonnementrs can change the items in their subscriptions, postpone a delivery, and update billing and shipping information directly from the customer portal. To cancel a subscription, please give us a call! You can reach us at 213-325-5112 Monday-Friday, 7am-5pm and Saturday 9am-1pm Pacific Time.

Your In The GRO points are redeemed using a discount code and you may only apply one discount code at checkout. If you have another code, you’ll need to determine which you’d rather use on that purchase.

Les points expirent lorsqu'il n'y a eu aucune activité (ni gain ni échange de points) sur votre compte au cours des 12 derniers mois. Il existe de nombreuses façons de gagner des points. Veillez donc à ce que votre compte reste actif. Vous ne voulez pas manquer ça !

Simply log in to your account and go to the In The GRO page.

Once you’ve created an account, you can earn points for purchases, by following us on social media, by leaving a review, and for your birthday. Check out all the ways to earn points by visiting the In The GRO page of your account.

It’s easy. Simply set up your account and your purchases will automatically begin earning points. You can earn points other ways so be sure to check the dashboard page for more details.

Once you have 100 or more points earned, you can redeem them at 100-point intervals of $10 off per 100 points. Simply log in to your account, go to the In The GRO page and click on the points value you’d like to redeem. You’ll receive a discount code to enter at checkout.

In The GRO is our exciting--and free--rewards program. It's tiered and allows you to earn exclusive perks based on qualifying purchases and activities. Once you’ve created your account you’re enrolled into In The GRO. Check out the program dashboard page and learn how to get started!

In The GRO is available to anyone 18 years of age or older.

You’re in luck! Your In The GRO points can be applied to any purchase made at vegamour.com. The merchandise subtotal needs to be equal to or greater than the reward value. Récompenses cannot be applied to taxes, shipping charges, or other fees. Please note that rewards are limited to one (1) per order/transaction.

All purchases made at vegamour.com earn rewards. Each dollar spent (excluding taxes and shipping) earns one point if you’re in the Seed level. Bloom and Thrive members earn even more points for purchases! Plus, tici are other ways to earn points. Check out the list on the In The GRO page of your account.

Les points obtenus pour les achats sont attribués lorsque votre produit est expédié. Les points pour les autres activités, comme laisser un avis, sont attribués dans les 24 heures.

It’s easy to refer your friends and family! Simply send them an email, which includes your referral code, and invite them to make their first purchase.

You need to create an account and be enrolled in In The GRO, our free Loyalty program, in order to make a referral and receive the credit. If you’re not already enrolled, you can sign up ici.

Une fois que votre filleul aura effectué son premier achat (50 $ ou plus, hors taxes et frais de port), vous recevrez un e-mail de confirmation. 100 points seront ajoutés à votre solde In The GRO. Ces points peuvent être échangés contre une réduction de 10 $ valable sur un prochain achat.

You need to create an account and be enrolled in In The GRO in order to make a referral and receive the credit. If you’re not already enrolled, you can sign up ici.

Les récompenses de parrainage ne seront accordées que sur les achats qui remplissent les conditions pour les personnes qui passent leur première commande sur vegamour.com. Si votre filleul retourne son achat dans les délais prévus, 100 points seront déduits de votre compte.

Tici is no limit to the number of referrals you may make when you send links to your friends via email. We do limit the number of times your referral links are active during a 12-month period. Once any combination of your links are clicked 12 times during this 12-month period, any other links you’ve sent will no longer be valid. A new 12-month period will begin 366 days after your first referral link is clicked.

Unlike most brands, our Huile de marula pure is wild-harvested by hand, and cold-pressed and gently filtered without heat or chemicals.

Marula oil is a clean, luxurious oil that's naturally packed with antioxidants and omega fatty acids. We recommend applying a few drops to a clean face in the morning and evening to moisturize and reduce the appearance of fine lines and wrinkles. It can also be used to tame flyaways, soothe razor burn, and so much more. Learn more about it in our blog.

We get this question a lot. Only your obstetrician can you tell you what's safe for you, but, we can tell you that the reason that most serums aren't safe for pregnant women is because they contain hormones. And the more common hair serums contain minoxidil, which is a drug. VEGAMOUR hair serums do not contain synthetic hormones, nor do they contain drugs.

They're always vegan and natural. But just to be sure, we'd recommend that you take a list of the ingredients (found on any product page) to your doctor.

Yes! Men can absolutely use VEGAMOUR serums and many men have had success with our products.

Yes! Our hair serums work at th e follicle level, so whether you've permed, processed, or color-treated your hair, you can still get great results.

Vegamour uses natural ingredients to help your body restore the natural process it uses to produce lashes, brows, and gorgeous locks in the first place. Most other lash or brow products either contain hormones, or they're simply conditioners that stop breakage. Autre hair serums or growth products often contain chemicals and drugs that can also have side-effects. Our products are always natural and vegan.

Take a few drops of hair serum and apply directly to the scalp. Use your fingers or scalp massager to work the serum into the scalp to disperse the serum. You can spot treat if you have a particular area of concern, or treat the entire scalp.

Appliquer once daily to a clean scalp. If you use dry shampoo, or don't wash your hair daily, apply before adding dry shampoo or other products, and be sure that you do apply the serum when your scalp has been freshly cleaned.

A bottle of Sérum capillaire GRO or GRO+ Advanced Cheveux Serum lasts most people about a month. Some people spot treat, in which case, it will last longer.

Our serums are vegan and natural, and are very gentle. However, everyone is different, and some people are sensitive to some natural ingredients. If you are concerned about how your body will react to our serum, we recommend doing a spot test on your inner arm to check for sensitivity. If you don't like the serum for any reason, we'll be happy to help you with a return.

Comme tout produit de beauté, vos résultats dureront aussi longtemps que vous continuerez à utiliser le produit.

For hair serums, like Sérum capillaire GRO or GRO+ Advanced Cheveux Serum, since the growth cycle is longer, you'll see your hair return to its natural state in a few months after discontinuing use.

If you stop using the lash or brow serum, things will return to their natural state in about a month, since that's the length of a growth cycle. The serum works on your existing lashes and brows, and since all hair grows in cycles, once the hairs shed naturally you'll see your results fade.

If you're using VEGAMOUR lash or brow serums, you can expect to see results in about 6-8 weeks, if you're applying the serum twice daily and avoiding oil-based products around the application area.

VEGAMOUR hair serums take 3-4 months to show results when applied once daily. The growth cycles for hair are much longer than they are for lashes or brows, so it does take longer to see results. If you'd like help troubleshooting your results, let us know! We're happy to help.

Most people will see results after applying VEGAMOUR hair serum daily for 3-4 months. Any hair product will take at least that long to show visible results for a few reasons:

• Tici's a lot of hair on your head, so results have to be more dramatic before they're visible.
• The hair growth cycle is much longer than the growth cycle for lashes & brows , which means results don't appear as quickly.

No. Our hair serums do not contain any oil, so it will not make your hair feel greasy. Also — a little goes a long way. Appliquer a few drops at a time and massage into your scalp.

On nous pose souvent cette question. Voici ce dont nous sommes sûrs. Nous avons des clients et clientes de toutes les tranches d'âge qui ont utilisé nos produits avec succès et ont obtenu d'excellents résultats.

If you read through the customer reviews , you'll find testimonials and pictures from women who had great results after losing their gorgeous pregnancy hair, and women who used our products during and after going through menopause, as well as much later in life.

En ce qui concerne les problèmes de santé tels que l'alopécie, la thyroïdite d'Hashimoto ou d'autres maladies qui peuvent causer la perte de cheveux, comme nous ne sommes pas médecins, nous ne pouvons pas vous donner de recommandations spécifiques. Mais si vous parcourez les avis, vous verrez que des clients et des clientes ayant des problèmes médicaux variés ont obtenu d'excellents résultats.

Nous serions ravis que vous essayiez nos sérums - nous croyons en tous nos produits. Ainsi, si vous essayez et que vous n'aimez pas, il est très facile de retourner les produits.

Oui ! Le plus important est de faire pénétrer le sérum dans votre cuir chevelu et de l'appliquer régulièrement. L'application sur un cuir chevelu le plus propre possible permettra d'obtenir les meilleurs résultats. Voici quelques mesures que vous pouvez prendre pour améliorer vos résultats.

• Appliquez le sérum sur un cuir chevelu propre, de préférence après l'avoir lavé et séché avec une serviette (ou un sèche-cheveux !).
• Appliquez le sérum le soir afin qu’il puisse agir pendant le processus naturel de réparation de votre corps.
• Après avoir appliqué le sérum, massez votre cuir chevelu du bout des doigts (pas des ongles !) pour augmenter la circulation et améliorer la pénétration.

Yes! VEGAMOUR lash serums do not contain hormones, and can be applied to upper and lower lashlines. Hormone-based serums recommend against applying along the lower lashline since some people experience darkening in the application area.

Our lash serums will still work on tattooed skin and will not damage your tattoo.

Don't worry! We're ici to help you get the best results from your lash serum. Tici are a number of reasons why you may not see results yet, and they're all fixable!

• It's too early! Some people do see results as early as week 2, but on average, it takes about 6-8 weeks. Tici's no way to speed it up, so be patient, and follow the other tips.
• Using oil-based products around the eye area. Our serums are water-based, so any oil-based products will create a physical barrier that the serum cannot penetrate. If, for example, you remove your makeup with coconut oil or an oil-based makeup remover, any oil that is left on the skin will block the serum. Try using an oil-free remover, or just make sure you remove all the oil before applying the serum.
• Using our serum immediately after or along with a hormone-based serum. If you've used a hormone-based serum in the past, be sure to allow 4 weeks between the time you last used the hormone-based serum and starting to use ours. Because they work differently, using both at once will decrease or delay results.
• Using old product. If you were happy with your results, but are now seeing them fade away, you may need to swap out your tube. Like mascara, or any other eye-product, you'll want to start fresh every 2 months for maximum cleanliness and efficacy.

Appliquer your favorite VEGAMOUR lash serum along the lash line (not the lashes themselves) as if you were applying liquid liner. Repeat along the lower lash line if you'd like.

Pour de meilleurs résultats, appliquez-le matin et soir. Appliquez-le toujours sur une peau propre ; appliquez le maquillage normalement après l'absorption du sérum.

A tube of our lash serums will last at least two months, depending on how often you apply the serum (we recommend twice daily for best results!) but you should swap your tube out every two months for maximum cleanliness and efficacy.

Oui ! Notre sérum ne contient pas d'huile. Il peut donc être utilisé en toute sécurité avec les extensions et n'abîme pas l'adhésif. Vous pouvez également utiliser le sérum avec des faux cils. Veillez simplement à ce que le sérum soit absorbé avant de les appliquer.

No. Eyelid darkening is a side effect of hormone-based serums. Our lash serums never contain hormones.

No. Hormone-based serums can cause eye color changes. Our lash serums are hormone-free.

Yes, VEGAMOUR brow serums will still work on micro-bladed or tattooed skin and will not damage any tattooed areas.

Don't worry! We're ici to help. Tici are a number of reasons why you may not see results yet while using brow serum, and they're all fixable!

• It's too early! Some people do see results as early as week 2, but on average, it takes about 6-8 weeks to see results. Tici's no way to speed it up, so be patient, and follow our other tips.
• Using oil-based products around the eye area. Our serums are water-based, so any oil-based products will create a physical barrier that the serum cannot penetrate. For example, if you remove your makeup with coconut oil or an oil-based makeup remover, any oil that is left on the skin will block the serum. Try using an oil-free makeup remover, or just make sure you remove all the oil before applying your favorite brow serum.
• Using our serum immediately after or along with a hormone-based serum. If you've used a hormone-based serum in the past, be sure to allow 4 weeks between the time you last used the hormone-based serum and starting to use ours. Because they work differently, using both at once may decrease or delay results.
• Using old product. If you were happy with your results, but are now seeing them fade away, you may need a fresh tube of brow serum. Like mascara, or any other eye-product, you'll want to use a fresh tube every 2 months for maximum cleanliness and efficacy.

Appliquer your favorite VEGAMOUR brow serum along your natural brow. Appliquer the serum directly to your skin and brow hair. For best results, apply morning and evening. Always apply to clean skin and apply makeup normally after the serum has absorbed.

A tube of our vegaBROW or GRO+ Advanced Sourcils Serum will last at least two months, depending on how often you apply the serum. We recommend applying it twice daily for best results! But you should swap your tube out every two months for maximum cleanliness and efficacy.

Non, VEGAMOUR ne provoque pas de prise de poids. Les produits pour cheveux clairsemés qui peuvent entraîner une prise de poids contiennent généralement des hormones synthétiques. Les produits VEGAMOUR sont naturels et ne contiennent pas d'hormones synthétiques. Les clients et clientes n'ont pas signalé d'effets secondaires lors de l'utilisation de produits VEGAMOUR.

Non, la FDA (Food and Drug Administration : service du gouvernement américain responsable de la pharmacovigilance) réglemente les médicaments. VEGAMOUR propose des produits et des compléments 100 % naturels et exempts de médicaments.

You can contact us any time via support@vegamour.com

Nous disposons de numéros de téléphone gratuits pour les pays suivants :



Australia 1800-950-648

Canada 1-800-532-4580

Hong Kong 800-931-892

Israel 1-809-349-270

New Zealand 0800-359-805

UAE 800-032-0694

Singapore 800-492-2499

South Korea 070-7124-9491

UK 0800-048-5502

Si vous n'appelez pas depuis l'un des pays ci-dessus, merci d’appeler le numéro du service client américain :

(Country code + 1) 213-325-5112

Our call centers are open 6am-6 pm Mon-Fri & 9am-2 pm Sat-Sun PST (Los Angeles time)