订单一旦生成便无法更改或取消。但是，如果您忘记使用折扣码，我们可以帮助您进行添加；如果您改变主意也可以随时退货。您可以发送邮件至support@vegamour.com联系我们。

We definitely want you to be happy with your purchase, so if you'd like to return or exchange it, we're 点击此处 to help. Click 点击此处 to get started.

国内（美国）订单

满$50.00的订阅订单与普通购买订单均可享受免运费！

不满$50.00的订单运费均为$5.00。

国际订单

满$125.00的订单可享免运费。

不满$125.00的订单运费均为$15.00。

Duties and taxes will be collected at checkout (no additional fees due upon delivery)!

虽然我们大多数的订单能够正常配送，但确实会产生一些延迟。大多数情况下仅会延迟几天，但有的产品延迟时间会更长。我们正在全力安排配送您的订单以及处理退换货。我们感谢您的支持，也感谢您在这段时间里的耐心等待。

我们向您保证我们的配送合作商遵循世界卫生组织（WHO）、美国疾病控制中心（CDC）以及州和地方当局建议的防疫指导政策。尽管如此，为了保护我们的员工，我们加强了安全防范措施，再加上货运公司可能的延误，货物进出我们的仓库可能需要比平常花费更长的时间。

我们一如既往地将员工、客户和社区的健康福祉视为我们的第一要务。我们的领导层密切关注当地、州和联邦官员的指导政策，以保证我们团队的健康与安全。在我们客户的支持下，我们已经为包括洛杉矶地区食品银行（LA Regional Food Bank）和餐饮员工团体基金会（Restaurant Workers’ Community Foundation）在内的组织募集了超过$30,000的资金，这些组织正在帮助我们当地社区中需要帮助的人。

我们随时乐意回答您关于头发养护的问题。如果您对您的订单或配送有任何疑问、疑虑或更改，请发送邮件至support@vegamour.com，联系我们的客服团队。

We ship almost everyw点击此处. We ship to the United States, US Territories, and many, many other countries. Currently, we ship to Australia, Austria, Bahrain, Belgium, Brazil, Brunei,Canada, Czech Republic, Denmark, Fiji, Finland, France, Germany, Hong Kong, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kuwait, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, and the United Kingdom.

We're adding new countries to our list all the time, so it's possible we might ship to you even if it's not in the list above! Add any item to your cart and go to the checkout page. If your country is in the "country" drop-down menu, we'll ship to you!

Once an order has shipped, tracking information can take 24-48 hours to update. If it’s been more than 48 hours and your order still shows no movement, we’re 点击此处 to help! Email us at support@vegamour.com.

So easily! From the customer portal, you can change the items that you receive in your subscription, reschedule a shipment, and update your billing and shipping information.

订阅rs can change the items in their subscriptions, postpone a delivery, and update billing and shipping information directly from the customer portal. To cancel a subscription, please give us a call! You can reach us at 213-325-5112 Monday-Friday, 7am-5pm and Saturday 9am-1pm Pacific Time.

Your In The GRO系列 points are redeemed using a discount code and you may only apply one discount code at checkout. If you have another code, you’ll need to determine which you’d rather use on that purchase.

如果您的账户超过12个月没有任何操作（无论是积分进账或兑换），您的积分将失效。有很多方法可以获得积分，因此请务必保持账户活跃。积分用处多，惊喜不错过！

Simply log in to your account and go to the In The GRO系列 page.

Once you’ve created an account, you can earn points for purchases, by following us on social media, by leaving a review, and for your birthday. Check out all the ways to earn points by visiting the In The GRO系列 page of your account.

It’s easy. Simply set up your account and your purchases will automatically begin earning points. You can earn points other ways so be sure to check the dashboard page for more details.

Once you have 100 or more points earned, you can redeem them at 100-point intervals of $10 off per 100 points. Simply log in to your account, go to the In The GRO系列 page and click on the points value you’d like to redeem. You’ll receive a discount code to enter at checkout.

In The GRO系列 is our exciting--and free--rewards program. It's tiered and allows you to earn exclusive perks based on qualifying purchases and activities. Once you’ve created your account you’re enrolled into In The GRO系列. Check out the program dashboard page and learn how to get started!

In The GRO系列 is available to anyone 18 years of age or older.

You’re in luck! Your In The GRO系列 points can be applied to any purchase made at vegamour.com. The merchandise subtotal needs to be equal to or greater than the reward value. 积分奖励 cannot be applied to taxes, shipping charges, or other fees. Please note that rewards are limited to one (1) per order/transaction.

All purchases made at vegamour.com earn rewards. Each dollar spent (excluding taxes and shipping) earns one point if you’re in the Seed level. Bloom and Thrive members earn even more points for purchases! Plus, t点击此处 are other ways to earn points. Check out the list on the In The GRO系列 page of your account.

购买产品获得的积分将在产品发出时计入您的账户。通过发表评论等其他活动获得的积分将在24小时内计入您的账户。

It’s easy to refer your friends and family! Simply send them an email, which includes your referral code, and invite them to make their first purchase.

You need to create an account and be enrolled in In The GRO系列, our free Loyalty program, in order to make a referral and receive the credit. If you’re not already enrolled, you can sign up 点击此处.

一旦您的好友完成了首次购买（需满$50，不包括税费或运费），您就会收到一封确认邮件。您会获得100个积分，并计入您的In The GRO系列账户。之后您购买产品时，这些积分可抵扣$10。

You need to create an account and be enrolled in In The GRO系列 in order to make a referral and receive the credit. If you’re not already enrolled, you can sign up 点击此处.

被推荐者首次在vegamour.com上购买的产品中符合条件的购买才会产生推荐奖励。如果您的朋友在退货期限内退货，100个积分将从您的账户中扣除。

T点击此处 is no limit to the number of referrals you may make when you send links to your friends via email. We do limit the number of times your referral links are active during a 12-month period. Once any combination of your links are clicked 12 times during this 12-month period, any other links you’ve sent will no longer be valid. A new 12-month period will begin 366 days after your first referral link is clicked.

Unlike most brands, our 纯马鲁拉油 is wild-harvested by hand, and cold-pressed and gently filtered without heat or chemicals.

Marula oil is a clean, luxurious oil that's naturally packed with antioxidants and omega fatty acids. We recommend applying a few drops to a clean face in the morning and evening to moisturize and reduce the appearance of fine lines and wrinkles. It can also be used to tame flyaways, soothe razor burn, and so much more. Learn more about it in our blog.

We get this question a lot. Only your obstetrician can you tell you what's safe for you, but, we can tell you that the reason that most serums aren't safe for pregnant women is because they contain hormones. And the more common hair serums contain minoxidil, which is a drug. VEGAMOUR hair serums do not contain synthetic hormones, nor do they contain drugs.

They're always vegan and natural. But just to be sure, we'd recommend that you take a list of the ingredients (found on any product page) to your doctor.

Yes! Men can absolutely use VEGAMOUR serums and many men have had success with our products.

Yes! Our hair serums work at th e follicle level, so whether you've permed, processed, or color-treated your hair, you can still get great results.

Vegamour使用天然成分来帮助您的身体重建睫毛、眉毛和头发最初的自然生长过程。大多数其他睫毛或眉毛促生产品要么含有激素，要么只是仅具有防止断裂功效的护理产品。其他育发精华或头发促生产品通常含有带副作用的化学物质和药物。我们的产品始终采用天然植物配方。

Take a few drops of hair serum and apply directly to the scalp. Use your fingers or scalp massager to work the serum into the scalp to disperse the serum. You can spot treat if you have a particular area of concern, or treat the entire scalp.

使用 once daily to a clean scalp. If you use dry shampoo, or don't wash your hair daily, apply before adding dry shampoo or other products, and be sure that you do apply the serum when your scalp has been freshly cleaned.

A bottle of GRO系列丰盈育发精华 or GRO系列+ Advanced 头发 Serum lasts most people about a month. Some people spot treat, in which case, it will last longer.

Our serums are vegan and natural, and are very gentle. However, everyone is different, and some people are sensitive to some natural ingredients. If you are concerned about how your body will react to our serum, we recommend doing a spot test on your inner arm to check for sensitivity. If you don't like the serum for any reason, we'll be happy to help you with a return.

不同于其他美护产品，只要您持续使用VEGAMOUR精华，其效果就会持续。

For hair serums, like GRO系列丰盈育发精华 or GRO系列+ Advanced 头发 Serum, since the growth cycle is longer, you'll see your hair return to its natural state in a few months after discontinuing use.

If you stop using the lash or brow serum, things will return to their natural state in about a month, since that's the length of a growth cycle. The serum works on your existing lashes and brows, and since all hair grows in cycles, once the hairs shed naturally you'll see your results fade.

If you're using VEGAMOUR lash or brow serums, you can expect to see results in about 6-8 weeks, if you're applying the serum twice daily and avoiding oil-based products around the application area.

VEGAMOUR hair serums take 3-4 months to show results when applied once daily. The growth cycles for hair are much longer than they are for lashes or brows, so it does take longer to see results. If you'd like help troubleshooting your results, let us know! We're happy to help.

Most people will see results after applying VEGAMOUR hair serum daily for 3-4 months. Any hair product will take at least that long to show visible results for a few reasons:

• T点击此处's a lot of hair on your head, so results have to be more dramatic before they're visible.
• The hair growth cycle is much longer than the growth cycle for lashes & brows , which means results don't appear as quickly.

No. Our hair serums do not contain any oil, so it will not make your hair feel greasy. Also — a little goes a long way. 使用 a few drops at a time and massage into your scalp.

我们经常收到这个问题。以下是我们能够确定的。有各个年龄层的客户已经成功使用了我们的产品并且获得了出色的效果。

If you read through the customer reviews , you'll find testimonials and pictures from women who had great results after losing their gorgeous pregnancy hair, and women who used our products during and after going through menopause, as well as much later in life.

至于秃头症、桥本甲状腺炎或其他导致脱发的疾病，由于我们不是医生，因此无法给您任何具体的建议。但是您在客户评论中也会发现具有不同身体状况客户的反馈，他们使用我们的产品后也获得了出色的效果。

我们希望您试用我们的精华——我们专业的服务是我们所有产品坚实的后盾。因此如果您试用我们的产品但不喜欢它们，您可以轻松退货。

有效！最重要的是定期使用精华按摩头皮。在清洁的头皮上使用效果最佳，也有其他一些方法可以提升效果。

• 在清洁的头皮上使用精华，最好是在清洗并用毛巾擦干或用吹风吹干头发后。
• 在晚上使用，让精华随着您身体的自然修复过程发挥效用。
• 涂抹上精华后，用指尖（不要用指甲）按摩头皮令其吸收，促进血液循环，让精华更好地渗透。

Yes! VEGAMOUR lash serums do not contain hormones, and can be applied to upper and lower lashlines. Hormone-based serums recommend against applying along the lower lashline since some people experience darkening in the application area.

Our lash serums will still work on tattooed skin and will not damage your tattoo.

Don't worry! We're 点击此处 to help you get the best results from your lash serum. T点击此处 are a number of reasons why you may not see results yet, and they're all fixable!

• It's too early! Some people do see results as early as week 2, but on average, it takes about 6-8 weeks. T点击此处's no way to speed it up, so be patient, and follow the other tips.
• Using oil-based products around the eye area. Our serums are water-based, so any oil-based products will create a physical barrier that the serum cannot penetrate. If, for example, you remove your makeup with coconut oil or an oil-based makeup remover, any oil that is left on the skin will block the serum. Try using an oil-free remover, or just make sure you remove all the oil before applying the serum.
• Using our serum immediately after or along with a hormone-based serum. If you've used a hormone-based serum in the past, be sure to allow 4 weeks between the time you last used the hormone-based serum and starting to use ours. Because they work differently, using both at once will decrease or delay results.
• Using old product. If you were happy with your results, but are now seeing them fade away, you may need to swap out your tube. Like mascara, or any other eye-product, you'll want to start fresh every 2 months for maximum cleanliness and efficacy.

使用 your favorite VEGAMOUR lash serum along the lash line (not the lashes themselves) as if you were applying liquid liner. Repeat along the lower lash line if you'd like.

早晚均使用效果最佳。始终在清洁的皮肤上使用，待精华吸收后可正常上妆。

A tube of our lash serums will last at least two months, depending on how often you apply the serum (we recommend twice daily for best results!) but you should swap your tube out every two months for maximum cleanliness and efficacy.

适合！我们的睫毛生长精华不含油，因此可放心与嫁接睫毛一起使用，不会破坏嫁接睫毛的粘合度。睫毛生长精华也可与假睫毛一起使用，只需要确保在精华充分吸收后再使用假睫毛。

No. Eyelid darkening is a side effect of hormone-based serums. Our lash serums never contain hormones.

No. Hormone-based serums can cause eye color changes. Our lash serums are hormone-free.

Yes, VEGAMOUR brow serums will still work on micro-bladed or tattooed skin and will not damage any tattooed areas.

Don't worry! We're 点击此处 to help. T点击此处 are a number of reasons why you may not see results yet while using brow serum, and they're all fixable!

• It's too early! Some people do see results as early as week 2, but on average, it takes about 6-8 weeks to see results. T点击此处's no way to speed it up, so be patient, and follow our other tips.
• Using oil-based products around the eye area. Our serums are water-based, so any oil-based products will create a physical barrier that the serum cannot penetrate. For example, if you remove your makeup with coconut oil or an oil-based makeup remover, any oil that is left on the skin will block the serum. Try using an oil-free makeup remover, or just make sure you remove all the oil before applying your favorite brow serum.
• Using our serum immediately after or along with a hormone-based serum. If you've used a hormone-based serum in the past, be sure to allow 4 weeks between the time you last used the hormone-based serum and starting to use ours. Because they work differently, using both at once may decrease or delay results.
• Using old product. If you were happy with your results, but are now seeing them fade away, you may need a fresh tube of brow serum. Like mascara, or any other eye-product, you'll want to use a fresh tube every 2 months for maximum cleanliness and efficacy.

使用 your favorite VEGAMOUR brow serum along your natural brow. 使用 the serum directly to your skin and brow hair. For best results, apply morning and evening. Always apply to clean skin and apply makeup normally after the serum has absorbed.

A tube of our vega眉毛 or GRO系列+ Advanced 眉毛 Serum will last at least two months, depending on how often you apply the serum. We recommend applying it twice daily for best results! But you should swap your tube out every two months for maximum cleanliness and efficacy.

不会，VEGAMOUR产品不会导致体重增加。导致体重增加的生发产品通常含有合成激素。VEGAMOUR产品采用纯天然配方，不含合成激素。使用VEGAMOUR产品的客户未提到有任何副作用。

没有，美国FDA是负责监管药品药物的。VEGAMOUR提供100%纯天然产品和营养补充品，不含药物。

You can contact us any time via support@vegamour.com

我们在以下国家和地区提供免费客服电话：



Australia 1800-950-648

Canada 1-800-532-4580

Hong Kong 800-931-892

Israel 1-809-349-270

New Zealand 0800-359-805

UAE 800-032-0694

Singapore 800-492-2499

South Korea 070-7124-9491

UK 0800-048-5502

如果您不是从上述国家拨打电话，请拨打我们美国的客服热线：

(Country code + 1) 213-325-5112

Our call centers are open 6am-6 pm Mon-Fri & 9am-2 pm Sat-Sun PST (Los Angeles time)