Check most frequently asked questions about VEGAMOUR products here. If you still need help, please contact our support team here.
Once an order has been placed, it can't be changed or canceled. However, if you forgot to apply a discount code, we can do that for you, and if you had a change of heart you can always return any item. You can contact us by emailing firstname.lastname@example.org.
We definitely want you to be happy with your purchase, so if you'd like to return or exchange it, we're here to help. Click here to get started.
Subscription orders and orders over $50.00 ship for free!
Orders under $50.00 ship for a flat rate of $5.00.
Subscription orders and orders over $125.00 ship for free!
Orders under $125.00 ship for a flat rate of $15.00.
International (excl CA)
Orders over $150.00 ship for free!
Orders under $150.00 for a flat rate of $20.
Duties and taxes are included (no additional fees due upon delivery)!
While we are shipping most orders normally, we are experiencing some delays. In most cases, delays will only be up to a few days, but some items could take longer. We are doing everything we can to get your orders shipped and returns processed as quickly as possible. We are grateful for your support, and we appreciate your patience with us during this time.
We want to assure you that our distribution partner is following all the recommended guidelines from the World Health Organization (WHO), the Centers for Disease Control (CDC) and state and local authorities. With that said, shipments to and from our warehouse may take longer than usual due to increased safety precautions to protect employees and delays from shipping carriers.
As ever, the health and wellbeing of our employees, customers and communities is our top priority. Our leadership is closely monitoring ongoing guidance from local, state, and federal officials to ensure the health and safety of our team. And through the support of our customers, we’ve been able to raise over $30,000 for organizations, including the LA Regional Food Bank and the Restaurant Workers’ Community Foundation, who are assisting those in need in our local community.
Please know that we are here to answer your hair wellness questions. For any inquiries, concerns or changes to your order or delivery, please reach out to our customer service team at email@example.com.
We ship almost everywhere. We ship to the United States, US Territories, and many, many other countries. Currently, we ship to Australia, Austria, Bahrain, Belgium, Brazil, Brunei,Canada, Czech Republic, Denmark, Fiji, Finland, France, Germany, Hong Kong, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kuwait, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, and the United Kingdom.
We're adding new countries to our list all the time, so it's possible we might ship to you even if it's not in the list above! Add any item to your cart and go to the checkout page. If your country is in the "country" drop-down menu, we'll ship to you!
Once an order has shipped, tracking information can take 24-48 hours to update. If it’s been more than 48 hours and your order still shows no movement, we’re here to help! Email us at firstname.lastname@example.org.
So easily! From the customer portal, you can change the items that you receive in your subscription, reschedule a shipment, and update your billing and shipping information.
Unlike most brands, our Pure Marula Oil is wild-harvested by hand, and cold-pressed and gently filtered without heat or chemicals.
Marula oil is a clean, luxurious oil that's naturally packed with antioxidants and omega fatty acids. We recommend applying a few drops to a clean face in the morning and evening to moisturize and reduce the appearance of fine lines and wrinkles. It can also be used to tame flyaways, soothe razor burn, and so much more. Learn more about it in our blog.
We get this question a lot. Only your obstetrician can you tell you what's safe for you, but, we can tell you that the reason that most serums aren't safe for pregnant women is because they contain hormones. And the more common hair serums contain minoxidil, which is a drug. VEGAMOUR hair serums do not contain synthetic hormones, nor do they contain drugs.
They're always vegan and natural. But just to be sure, we'd recommend that you take a list of the ingredients (found on any product page) to your doctor.
Yes! Our hair serums work at th e follicle level, so whether you've permed, processed, or color-treated your hair, you can still get great results.
Vegamour uses natural ingredients to help your body restore the natural process it uses to produce lashes, brows, and gorgeous locks in the first place. Most other lash or brow products either contain hormones, or they're simply conditioners that stop breakage. Other hair serums or growth products often contain chemicals and drugs that can also have side-effects. Our products are always natural and vegan.
Take a few drops of hair serum and apply directly to the scalp. Use your fingers or scalp massager to work the serum into the scalp to disperse the serum. You can spot treat if you have a particular area of concern, or treat the entire scalp.
Apply once daily to a clean scalp. If you use dry shampoo, or don't wash your hair daily, apply before adding dry shampoo or other products, and be sure that you do apply the serum when your scalp has been freshly cleaned.
Our serums are vegan and natural, and are very gentle. However, everyone is different, and some people are sensitive to some natural ingredients. If you are concerned about how your body will react to our serum, we recommend doing a spot test on your inner arm to check for sensitivity. If you don't like the serum for any reason, we'll be happy to help you with a return.
Like any beauty product, your results will last as long as you continue to use the product.
If you stop using the lash or brow serum, things will return to their natural state in about a month, since that's the length of a growth cycle. The serum works on your existing lashes and brows, and since all hair grows in cycles, once the hairs shed naturally you'll see your results fade.
Most people will see results after applying VEGAMOUR hair serum daily for 3-4 months. Any hair product will take at least that long to show visible results for a few reasons:
No. Our hair serums do not contain any oil, so it will not make your hair feel greasy. Also — a little goes a long way. Apply a few drops at a time and massage into your scalp.
We get this question a lot. Here's what we know for sure. We have customers of every age group who have used our products successfully and have had great results.
If you read through the customer reviews , you'll find testimonials and pictures from women who had great results after losing their gorgeous pregnancy hair, and women who used our products during and after going through menopause, as well as much later in life.
As for medical conditions like alopecia, Hashimotos or other conditions that can cause hair loss, since we're not doctors, we can't give you any specific recommendations. But if you scroll through the reviews, you'll see feedback from customers with a variety of medical challenges who experienced great results.
We'd love for you to try out our serums— we stand behind all of our products. So if you try it, and don't love it, it's very easy to return.
Yes! The most important thing is to get the serum to your scalp, and to apply regularly. Applying on the cleanest scalp possible will get the best results, and here are some things that you can do to improve your results.
Yes! VEGAMOUR lash serums do not contain hormones, and can be applied to upper and lower lashlines. Hormone-based serums recommend against applying along the lower lashline since some people experience darkening in the application area.
Don't worry! We're here to help you get the best results from your lash serum. There are a number of reasons why you may not see results yet, and they're all fixable!
Apply your favorite VEGAMOUR lash serum along the lash line (not the lashes themselves) as if you were applying liquid liner. Repeat along the lower lash line if you'd like.
For best results, apply morning and evening. Always apply to clean skin; apply makeup normally after the serum has absorbed.
A tube of our lash serums will last at least two months, depending on how often you apply the serum (we recommend twice daily for best results!) but you should swap your tube out every two months for maximum cleanliness and efficacy.
Yes! Our serum is oil-free, so it's safe to use with extensions and won't harm the adhesive. It's also fine to use the serum with falsies - just be sure to allow the serum to absorb before trying to apply them.
No. Eyelid darkening is a side effect of hormone-based serums. Our lash serums never contain hormones.
Yes, VEGAMOUR brow serums will still work on micro-bladed or tattooed skin and will not damage any tattooed areas.
Don't worry! We're here to help. There are a number of reasons why you may not see results yet while using brow serum, and they're all fixable!
Apply your favorite VEGAMOUR brow serum along your natural brow. Apply the serum directly to your skin and brow hair. For best results, apply morning and evening. Always apply to clean skin and apply makeup normally after the serum has absorbed.
No, VEGAMOUR does not cause weight gain. Products for thinning hair that may cause weight gain typically contain synthetic hormones. VEGAMOUR products are natural and do not include synthetic hormones. Customers have not reported any side effects when using VEGAMOUR.
No, the FDA regulates drugs. VEGAMOUR offers 100% natural products and supplements that are free of drugs.
We are a cruelty-free brand, which means that our products are not tested on animals at any stage, from research and development to manufacturing.
You can contact us any time via email@example.com
We have toll-free phone numbers for the following countries:
Hong Kong 800-931-892
New Zealand 0800-359-805
South Korea 070-7124-9491
If you are not calling from one of these countries above, please call our US Customer Service number:
(Country code + 1) 213-325-5112
Our call centers are open 6am-6 pm Mon-Fri & 9am-2 pm Sat-Sun PST (Los Angeles time)